Frequently Asked Questions — SilverBack Builders

Which areas do you serve?

We proudly serve residential clients throughout the Texas Hill Country and surrounding areas including Boerne, Bandera, Kerrville, Fredericksburg, Comfort, Medina, Helotes, Bulverde, and nearby counties. Our goal is to bring custom home and remodeling expertise to this region with local knowledge and a personal touch.

How much does it cost to build or remodel?

Because every home is unique, cost depends on size, design complexity, site conditions, materials, and finishes. We’ll collaborate early to define your goals, budget, and priorities — then produce an accurate estimate. Budget ranges are better discussed after an initial consultation.

Do I need to own land before contacting you?

No - you don’t have to have land first. Often, we assist in guiding you on lot selection, orientation, and design parameters so you make an informed purchase decision. Having us involved early can save you from costly design or site issues later.

What is the typical timeline for a custom home?

A custom home generally takes 8 to 12 months (or more) from permitting to completion. However, design complexity, weather, or site constraints may extend timelines. We maintain open communication and schedule updates throughout the build to keep you informed.

What size homes do you build?

We don’t impose a minimum or maximum square footage. Each project is built to suit your needs, lifestyle, and budget — whether it’s a modest home or a luxury estate.

Do you handle both new builds and remodels?

Yes. We specialize in both custom residential home building and remodeling / renovation projects. From full structural replacements to complete home transformations, we bring the same engineering rigor and craftsmanship to each.

Can you take over unfinished or problem projects?

Absolutely. Many clients hire us to correct past mistakes or finish projects started elsewhere. We evaluate the existing structure, propose engineered solutions (e.g. beam replacements, support post installations), and bring it up to code and quality standards.

How do you manage project communication?

We use scheduled construction meetings, detailed project updates, photo documentation, email, and phone access. You’ll always know where the project stands, what’s next, and how changes may affect schedule or cost.

Are you insured?

Yes. SilverBack Builders operates with proper insurance in Texas, giving you peace of mind and professional protection.

What is your design & planning process?

1. Initial consultation to understand your vision, goals, and budget

2. Site evaluation and feasibility

3. Architectural design & engineering coordination

4. Budget refinement, materials selection, and scheduling

5. Construction planning and permitting steps
   
   

Do you offer a warranty or post-completion service?

Yes. We stand behind our work. After final inspection and handover, we offer a warranty period for structural and craftsmanship items. We also provide post-completion support to address any concerns or finishing details.

What upgrades or customizations do clients typically request?

Popular custom features include: energy-efficient systems, exposed structural beams, engineered timber accents, stone and masonry finishes, high-end windows, and smart home wiring. We work with you to choose features that align with your budget and style.

How are change orders handled?

We understand that design decisions evolve. Change orders are documented in writing, showing cost, schedule impact, and scope changes. We review these with you before execution to maintain transparency.

When is payment due?

Our payment schedule is staged across the project timeline (e.g., deposit, framing, rough-ins, finishes). Each agreement includes a clear payment schedule tied to completed milestones (this includes copies / receipts of all material cost for financial transparency) — not open-ended billing.

Do you offer fixed pricing or cost-plus contracts?

We primarily use transparent cost-plus contracts, which allow you to see every invoice, bid, and material cost. This approach ensures fairness, flexibility, and control over budget adjustments during the build.